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While we hope you never have a problem with your new pet door, if you need to contact the manufacturer, use the following list or consult the manual that came with your pet door.

 
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  Amerimax Building Products, Inc.
5208 Tennyson Pkwy
Suite 100
Plano, TX 75024

Customer Service: 800-448-4033
Pet Door names: Pet Doors
Web site: www.amerimaxwindows.com/products/pet_doors/
 
 
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  Ani Mate, Inc.
1300 S. Frazier
Suite 303
Canroe, TX  77301

Customer Service:  936-760-4333
Pet Door names: Cat Mate, Dog Mate
Web site: www.pet-mate.com
 
 
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  High Tech Pet Products, Inc.
2476 Palma Drive
Ventura, CA 93003

Customer Service: 1-800-255-1279 (8:30 am – 4:30 pm PST M-F)
Pet Door names: Power Pet, PX-1, PX-2, PX-1SG and PX-2SG series
Web site: www.hitecpet.com
 
 
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  Ideal Pet Products, Inc.
24735 Ave. Rockefeller
Valencia, CA 91355

Pet Door names: The Ideal…
Web site: idealpetproducts.com
 
 
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  Johnson Pet Door, Inc.
Acquired by PetSafe in 1998 (now Radio Systems Corporation)
 
 
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  Pet 1 Product
3448 Depot Road
Hayward, CA 94545

Customer Service: 1-877-738-1787 (9 am – 5 pm PST M-F)
Pet door names: Standard Pet Patio Door, Tall Pet Patio Door
Web site: www.pet1product.com/index.html (site was active in 2007 and part of 2008, but is now inactive)
 
 
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  PDUSA, Inc. (formally Pet Doors USA Inc.)
4523 30th St. West
Bradenton, FL 34207-1072

Customer Service: 1-941-758-1951 (10 am – 4 pm EST M-F)
Pet door names: Plexidor
Web site: plexidors.com
 
 
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  Radio Systems Corporation
10427 Electric Ave
Knoxville, TN 37832

Customer service:  1-800-732-2677 (8 am – 8 pm EST M-F)
Pet door names: PetSafe and StayWell brands
Web site: www.petsafe.net
 
 
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  Staywell (UK based Reilor Holdings)
Sold to Radio Systems Corporation in Dec-2005
Old web site: http://www.staywell.co.uk
 
 
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  SureFlap LLC
14004 Roosevelt Blvd, Suite 601H
Clearwater, FL 33762

Customer Care: 1-888-864-1115 (8:30 am - 5 pm EST M-F)
Pet door name: SureFlap Microschip Cat Flap
Web site: https://www.sureflap.com/en-US
 
 
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  Z Industries
PO Box 4458
Glendale, CA 91202

Phone: 323-245-5185
Pet door names: Pride brand
 
 
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